MAY 2016 NEW OPENING:

WANTED: Customer Support & Business Operations Manager

Thanks to advances in technology, we no longer need to be chained to one location in order to get a get a good days work done.

Ever wondered how you could find work that you enjoy, without being chained to a fixed location?

Well, read on!

We’re currently a small team with an aim to expand over the next 6-9 months. The business mainly serves the UK in the health and wellness space. We manufacture and sell a large range of physical products to businesses all over the UK. We manufacture our own products, and have one of the best reputations in the industry for both quality and customer service.

The business has been running for over 10 years, and it’s time for us to expand into the US and European markets – so we need extra hands, stat! We’ll fill you in on more details about what we do once you’re through to the shortlist.

WHAT ARE WE LOOKING FOR?

E-commerce businesses require a huge mix of skills and activities. The business is looking for a customer support person and daily operations manager who is willing to learn from the ground up. Initially this will mean becoming an expert in the customer service functions of the business as these are the mainstay of any business. Initially here’s what your day would look like:

  • Answering calls, emails and live chat from customers, helping them to choose the right products and smoothing out any issues they might be facing
  • Processing orders and managing logistical operations

Once you’re settled in, you’ll be required to train a second customer support person to take over customer support during the afternoons so you can grow in areas outside of customer support.  You’ll pick up skills in different e-commerce related areas and help other members with projects or manage your own.

It’s not required for you to have experience in any of these areas. If you do – that’s great (especially if it’s UK-based). But what we want most is someone who is switched on and ready to learn.

WHAT ARE THE DETAILS?

For the first 3-4 months, you’ll get to train in customer support, one on one in Barcelona. Doing some hands-on work together to begin with, means you can transition to living and working wherever you want at a later stage.

Our team works UK hours. In Barcelona at the moment, that means we’re on from 10pm to 6pm (9am to 5pm UK time).

This is a full-time gig – not a side project. This is for someone who wants to learn all the gritty details of making an online business thrive. This is not for you if you’re just looking for another job to pay the bills!

Earnings will be competitive and above average.  Earnings will be staggered and increase as you learn and contribute more to the business.

Other perks include: Once your training period is finished and you have trained up other staff in person, you can move to wherever you like as long as it is fits with UK working hours, has an excellent internet connection and your working environment is void of background noise. All of Europe, middle east and most of Asia and East coast of the Americas all can fit well with UK time.

When you become smarter, the business benefits! We have a book/media/training course allowance so that you can avail of any business resources you need to develop an expertise and help grow the business.

20 days paid leave plus UK public holidays.

THIS IS THE JOB FOR YOU IF:

  • You’re a people person & are an excellent communicator
  • You’re organised and focused
  • You can switch between tasks quickly and efficiently – without forgetting what you were doing before
  • You are great at managing and motivating yourself, working on your own and making informed decisions
  • You have excellent attention to detail
  • You are flexible and can adjust your role when the business needs it.

THIS IS NOT THE JOB FOR YOU IF:

  • You get bored or lonely if your team is not in the same room as you
  • You’re forgetful or tend towards laziness
  • You check your social media and chat online with friends during work hours (That can be done on your lunch break. This role requires focus and commitment)
  • You plan on using the location independent benefit to travel and relocate multiple times per year

THE KEY REQUIREMENTS:

  • A ‘get shit done’ attitude. You’re reliable, punctual and nothing stops you knocking stuff off your list. You’re comfortable asking questions, making suggestions, and learning from your mistakes.
  • You’re good in a team. You’re good at giving AND receiving feedback.
  • You’re a native English speaker or you have full professional proficiency. You are well versed in the English language and its quirks. If you don’t get punctuation, please don’t apply.
  • You can think on your feet and adapt quickly to new situations. On the days where everything is going wrong, you’re not phased.
  • You can manage other people effectively.
  • You can put yourself in other peoples shoes during discussions.
  • Willingness to do more than the bare minimum on any task

BONUS POINTS FOR:

  • Customer service experience
  • Familiarity with spreadsheets and data entry systems
  • Web skills with HTML, blogging platforms
  • Copy and sales writing skills
  • Ability to predict what other people might need in a given situation.

HERE’S WHAT YOU CAN EXPECT:

  • Flexible work location after initial hands-on training
  • A core role in a growing small business, that operates internationally.
  • Deep, varied experience in e-commerce, logistics and online business
  • Full training in e-commerce business systems
  • Opportunities to grow your skills

READY TO APPLY?

We’ll be accepting applications up until June 14th, but if we find the right person before that, we’ll be closing applications early – so make sure you get yours in quickly!

Here’s how to do it:

Step 1: Record a YouTube video, 3-5 minutes in length, telling me about your relevant experience and why you are perfect for the job. (Doesn’t have to be publicly available. Send us the link in the application form.) Gather the answers to your questions, and submit the application here: http://goo.gl/forms/KkdHqxHzEi

Step 2: I’ll review your submission and schedule a Skype interview if I want to take it to the next stage.

Step 3: Possible second interview and Skype chat with the rest of the team if necessary, followed by a final decision.

Step 4: I’ll let you know if you have been successful or not.

 

Ready to apply?

Here’s the link again, and don’t forget your video!
http://goo.gl/forms/KkdHqxHzEi

Not the job for you, but know someone who would be a great fit? Share it!

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Location Independent Ecommerce Job Opening

WANTED: Customer Support & Operations Coordinator (POSITION FILLED)

Ever wondered if you were wasting your life away, sitting under the flickering fluorescent lights of your grey office?

Ever wondered how you could find work that you love, without being chained to a routine and lifestyle you hate?

Ever wondered how those few special people you see online get to work from wherever they want, and seem to be able to make money, travel and learn all at once?

Well, wonder no more. However it is you imagine spending your days, this role has got you covered.

We’re currently a team of 4, serving the UK in the health and wellness space. We sell a large range of physical products to businesses all over the UK. We manufacture our own products, and have one of the best reputations in the industry for both quality and customer service.

The business has been running for over 10 years, and it’s time for us to expand into the US and European markets – so we need extra hands, stat! We’ll fill you in on more details about what we do once you’re through to the shortlist.

WHAT ARE WE LOOKING FOR?

E-commerce businesses require a huge mix of skills and activities. Here’s what your day would look like:

  • Answering calls from customers, helping them to choose the right products and smoothing out any issues they might be facing
  • Processing orders and managing logistical operations
  • Creating engaging content for our blog, social media and video channels

Once you’re settled in, we’ll get you to specialise in an area you’re interested in – maybe it’s SEO, Adwords, Copywriting or Growth Strategy. You’ll pick up skills in all these areas along the way, and help out the team members in charge of them, but we want to make sure you have the chance to really grow, too.

It’s not required for you to have experience in any of these areas. If you do – that’s great (especially if it’s UK-based). But what we want most is someone who’s switched on and ready to learn.

WHAT ARE THE DETAILS?

For the first three months, you’ll get to hang out with the team in Chiang Mai, northern Thailand. Doing some hands-on work together to begin with means you can transition to living and working wherever you want.

We’ll make sure you get settled in and have everything you need when you arrive. This will include recommendations on where to live, eat and play that will fit with the amount of money you’re earning.

I recommend the following places to stay.
www.theblisschiangmai.com/rates, www.sunshinehousecm.com, www.viewdoimansion.com
The cost is about 8-9000THB a month for the standard rooms. There are cheaper places around 5-6,5000THB a month and more expensive places.

Earning begins at $1000 per month. Accommodation in Chiang Mai can cost as little at $150 per month, and a typical meal ranges from $1 to $6, so you’ll be very comfortable. This incredible cost of living is true of many of the ‘digital nomad’ hub cities where our team can usually be found, and has allowed us, and others like us, to really get ahead.

imagesview-doi-mansion

Many bloggers have written posts on how great life is in Chiang Mai. Just google “chiang mai digital nomad” to get an idea of the lifestyle here. You will make friends fast and easy and most people who come here enjoy a better quality of life than can be achieved elsewhere. When you arrive one of our team can also show you around and help you find your bearings.

Our team works UK hours. In Thailand at the moment, that means we’re on from 4pm to 10pm (9am to 3pm UK time), with an hour or two beforehand working on the logistics for the day ahead. When we’re living on the UK’s timezone, though, we’re on until 5pm.

This is a full-time gig – not a side project. This is for someone who wants to learn all the gritty details of making an online business thrive. This is not for you if you’re looking to make a quick buck and take an extended ‘working holiday’.

You’re not going to be rolling in cash to begin with. However, you’ll be making enough to live very comfortably in South-East Asia, South America and parts of Europe. As you become an indispensable part of the team, we’ll be willing to negotiate on this.

Other perks include: Membership to a 24-hour coworking space, and a book/media allowance so that you can buy all the business resources you need to develop an expertise.

office

THIS IS THE JOB FOR YOU IF:

  • You’re a people person & are an excellent communicator
  • You’re organised and focused
  • You can switch between tasks quickly and efficiently – without forgetting what you were doing before
  • You are great at motivating yourself, working on your own and making informed decisions
  • You love to travel and want more from life than a stuffy office job

THIS IS NOT THE JOB FOR YOU IF:

  • You can’t handle feedback or different opinions to yours
  • You get bored or lonely if your team is not in the same room as you
  • You’re forgetful or tend towards laziness

THE KEY REQUIREMENTS:

  • A ‘get shit done’ attitude. You’re reliable, punctual and nothing stops you knocking stuff off your list. You’re comfortable asking questions, making suggestions, and learning from your mistakes.
  • You’re good in a team. We’re all friends – and we want you to be a friend too. The best kind of friends are the ones who will call you out when you need it, and point you in the right direction. You’re good at giving AND receiving feedback.
  • You’re a native English speaker, and you are well versed in the English language and its quirks. If you don’t get punctuation, please don’t apply.
  • You can think on your feet and adapt quickly to new situations. On the days where everything is going wrong, you’re in your element.

BONUS POINTS FOR:

  • Customer service experience
  • Familiarity with spreadsheets and data entry systems
  • Web skills with HTML, blogging platforms
  • Copy and sales writing skills
  • Ability to guess what other people might need in a given situation
  • Willingness to do more than the bare minimum on any task

HERE’S WHAT YOU CAN EXPECT:

  • Freedom in your work. You get to be self-directed and work wherever suits.
  • A core role in a growing company, that’s soon to be operating in multiple countries
  • Deep, varied experience in e-commerce, logistics and online business
  • Full training in our business systems
  • Opportunities to grow your skills and career prospects

READY TO APPLY?

We’ll be accepting applications up until December 20th, but if we find the right person before that, we’ll be closing applications early – so make sure you get yours in quickly!

Here’s how to do it:

Step 1: Record a YouTube video, 3-5 minutes in length, telling me about your relevant experience and why you are perfect for the job. (Doesn’t have to be publicly available. Send us the link in the application form.) Gather the answers to your questions, and submit the application here: http://goo.gl/forms/KkdHqxHzEi

Step 2: I’ll review your submission and schedule a Skype interview if I want to take it to the next stage.

Step 3: Possible second interview and Skype chat with the rest of the team if necessary, followed by a final decision.

Step 4: I’ll let you know if you have been successful or not.

Step 5: You book your flight to Chiang Mai, and I’ll reimburse you when you arrive.

Ideally, we want someone to start, like, yesterday. But since it’s coming up to Christmas, we totally understand if you want to spend it with your family and then fly out here. That’s absolutely fine – all you need to do is let us know when to expect you.

Ready to apply?

Here’s the link again, and don’t forget your video!
http://goo.gl/forms/KkdHqxHzEi

Not the job for you, but know someone who would be a great fit? Share it!

Share This Job!Share on FacebookTweet about this on TwitterPin on PinterestShare on RedditShare on StumbleUponEmail this to someone